Blog

There's an anti-prioritisation trap in every veterinary clinic. It shortcuts the urgent, important tasks and jumps the queue on the high value, low effort activities. Sound familiar?

Imposter Syndrome is defined as when an individual doubts their accomplishments and has a persistent, internalised fear of being exposed as a fraud. A common phenomenon among veterinary professionals. In this podcast, Katie shares her journey with us and her insight on how to beat imposter syndrome and get off the treadmill to nowhere!

Thom and Alison discuss how Covid-19 has turned the veterinary profession upside down. Yet lots of the changes we’ve rapidly adopted have brought benefits to clients and practice teams alike. So much so that we should be planning to retain the best bits of these new ways of working in order to further improve the customer experience. The world may have changed, but how clients want their care to feel has not.

Millennials are now the largest pet owning demographic, and while Baby Boomers tend to describe veterinary products and services as relatively accessible, the majority of Millennials believe veterinary care to be inaccessible.

Wellness Plan, Pet Health Club, Health Plan, Membership Subscription - whatever you call it, your clinic probably has one. But why?

Liz and Thom talk about breaking down the health taboos that many working vet team members are living with, and how we as a profession can better support individuals in the workplace.

In December last year, Anna was diagnosed with breast cancer. Luckily, thanks to a poster, she found the lump early. Throughout Anna's treatments she has been working on the idea of putting up a poster in every veterinary practice and vet school changing-room in the UK to remind people to check themselves.

With COVID-19 restrictions, you need to limit the time customers spend in the clinic. You need to find contactless and remote ways of working. And you need to do it without sacrificing income.

The PetsApp pack loves veterinary receptionists. In fact, we're kind of obsessed with finding ways to make your lives easier and your role more rewarding.

Win 5 TICKETS to the Veterinary Women in Leadership virtual event! We’re proud to sponsor this event supporting women’s career journeys and strong leadership for the veterinary professions.

Thom and Hannah discuss how Hannah decided to become a nurse. We look at the challenges of becoming a nurse and explore veterinary leadership. Finally, we discuss how the introduction of PetsApp has increased the job satisfaction for the nursing team and stops the games of phone tag with clients.

Covid-19 has turned the veterinary profession upside down. Yet lots of the changes we’ve rapidly adopted have brought benefits to clients and practice teams alike...

In this webinar, we explore how to use technology to deliver a joined-up online-to-offline veterinary care experience, drawing on data from over 75,000 interactions on the PetsApp platform.

Thom and Billa discuss how Billa decided to become a vet. We look at the challenges of being a clinic owner and a veterinarian, and explore the incredibly successful introduction of virtual care at All Pets Vet Care. Finally, we discuss how virtual care is being used as part of preventative health plans.

Our relationships with each other are our most precious resource. And as the Harvard Study on Adult Development has demonstrated over and over again...

Thom and Ellie discuss how Ellie decided to become a vet, and her journey to partnership at Castle Vets. We look at the challenges of being a clinic owner and a veterinarian, and explore the incredibly successful introduction of virtual care at Castle Vets. Finally, we discuss how virtual care is particularly relevant to our feline patients

It should go without saying that PetsApp is a company of animal lovers. But what else do we look for in our people? What can you expect if you join the PetsApp pack?

In this webinar, Dr Maciej Kraus will share his >15 years of pricing experience with you, followed by a live Q&A.

No matter what you’re doing you’ve got three rings to answer it. Three rings or else the pet on the other end of the phone, who might be bleeding out at exactly this moment for all you know, might not get the care they need.

In this TED-style talk, PetsApp Co-founder and vet, Thom Jenkins, shares his career-story to-date and the founding story of PetsApp, as well as what drives him personally.

Judging by what’s been happening over the past few months, client communications are now going to consist entirely of vets giving video consults, right?

The aim of this webinar is to discuss ways of improving the remote consultation process and to outline a system for remote assessment of a lame patient comprising 7 distinct elements.

We should take a moment for collective pause, a collective deep breath-in - to explore the why, the what and, importantly, the how of veterinary telemedicine.

In this, the first episode of OpenRoom Talks, Keyana is joined by Mike Jackson (Partner, the Pets'n'Vets Family) and Thom Jenkins (CEO & Co-Founder, PetsApp).

Before we started building PetsApp, we surveyed over 200 pet owners in order to learn, sure, but more than anything for me it was to challenge the biases and assumptions I had developed as a vet and pet owner myself. 

At PetsApp we believe in the strength of the human-animal bond, and we believe that - deployed correctly - technology can help enhance that bond. 

What does your customer journey look like? I feel certain it would have a little something to do with a famed mantra: EIEI-O.

Tech provides the impetus for a veterinary business to evolve. Does that mean that bringing on PetsApp makes your clinic more of a cat, or a dog?