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Mastering the Art of Employee Feedback

Would you rather discuss an employee’s performance and behavior at work or be the one assigned to restrain the hissing, spitting fractious cat? Many veterinary employers may prefer the feral cat—we’ve got protective equipment and drugs that can help manage that. When it comes to giving employee feedback, we don’t have the same protection. It can be awkward, uncomfortable, and emotional. But feedback is essential to maintain an engaged, productive team.

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Cyber security in veterinary medicine: simple steps to protect your hospital

Cyber security has become a bit of a buzzword in 2021. The high profile cyber attacks on businesses like The Colonial Pipeline, CNA, Kasyea & JBS have raised a lot of concerns amongst larger organizations. Veterinary medicine has yet to make moves to protect their huge amounts of data - and 228 veterinary hospitals are hit by an attack per week!

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This is what your veterinary team is looking for

It’s become increasingly clear that the most important stakeholder to serve is your veterinary team. A lot of strategic initiatives are greeted with skepticism by practice teams - what new reason has been invented for us to miss lunch or not to get out on time? To overcome this skepticism, we should better communicate the “what’s in it for me” to veterinary team members - a question they have every right to ask and still don’t ask often enough.

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The Friday Night “Dermatological Emergency” – Really · with Dr Sue Paterson

Skin disease can be severely debilitating and can affect the quality of life of both the pet and the owner. However, what an owner perceives as an emergency is not always the same as a true emergency. This presentation will discuss how to triage dermatology cases to differentiate between those that are concerning for the owner but where virtual help and advice can be beneficial versus the true dermatological emergencies that need urgent attention.

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Dr Jules Benson talks pet health data with Dr Thom Jenkins

Data, big data, AI, machine learning – we’re bombarded with the constant promise of how data will continue to transform pet health and the veterinary industry. Join two data-savvy industry veterinarians as they talk about their understanding of the current state of data in veterinary medicine, what we might expect to see, and the actions we, as an industry and as a profession, must take.

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Moving From Change Management to Change Leadership

To offer best patient service and stay competitive, it’s essential to know how to prime your clinic to evolve and adapt. Fortunately, you're never in it alone - and this time, our expert panel will be investigating how to remould your business transformation efforts through sound team leadership.

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Click-and-collect orders - remote prescription services

Veterinary clinics have found a way to provide click and collect prescriptions - reducing stock waste, improving cash flow, and increasing compliance. PetsApp allows pets owners to make orders remotely, taking digital payment via the app for the product being ordered at the time of the request.

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