Blog

Veterinary clinics have found a way to provide click and collect prescriptions - reducing stock waste, improving cash flow, and increasing compliance. PetsApp allows pets owners to make orders remotely, taking digital payment via the app for the product being ordered at the time of the request.

Inpatient updates present a difficult challenge for the modern veterinary clinic. Using PetsApp, clinics are now sending inpatient updates through our virtual vet platform - making things that little bit easier. Another practical benefit that telemedicine provides in animal care.

PetsApp can help grow your veterinary business online in Ireland thanks to our leading client engagement and communication platform for veterinary clinics. Thanks to the Local Enterprise Office's Trading Online Voucher Scheme, you can now take advantage of all PetsApp has to offer at 50% off.

Big prizes to be won in this must-attend social event; stay tuned for the prizes you could win at PetsApp Bingo!

We're going investigate how building a community-focused veterinary practice can look after pets whilst alleviating the pressure for teams to innovate on-the-spot.

Thom is joined by this week's guest, Melanie O'Donoughue (Founder, VetAssist). In this week's episode, they discuss Melanie's unique career story; her experience in veterinary practice design; and how the global pandemic has changed the way we think about the in-clinic customer journey.

Our latest enhancements have aimed to lower the barrier to access to pet health care. A major point of engagement is your clinic's website - and now, PetsApp can upgrade your digital shop-window to supercharge your patient communications.

Although COVID has driven many practices to engaging with their clients using Telehealth technologies, some practices and practitioners have been more hesitant to adopt – and retain – these than others. This session will explore how practices and receptionists can embrace chat Apps which connect new and existing clients to the practice.

“Customer wow” is fickle. Satisfaction sets the bar too low to be a reliable predictor of success. So what now?

We live online now, and the right attitude towards how you portray yourself over social media, apps and messaging could mean the difference between success and failure.

We're a huge believer in the value of Customer Effort Score here at PetsApp. See why it's important to track, as Thom explains its' extraordinary business value.

Take a deep dive in to what a Net Promoter Score (NPS) is, and what investigating it can mean for your veterinary clinic.

Amazon is also known as “The Everything Store” because of its extreme breadth of range. Your veterinary clinic, though, is not an everything store. It’s the exactly-what-your-pet-needs store. and that’s your competitive advantage.

In the world of veterinary business, managers and employees strive for excellent customer service, for pleasing clients and, thus, obtaining good patient care and profit for the business.

What can we learn from thinking about clinics from the end-users perspective - the pet owner - and what does top quality veterinary service look like? Join Thom, and this week's guests (Howard & Kate, from Village Vet) as they discuss how best to offer a sterling customer experience.

Mutability has been in the news recently as we face the new coronavirus variant. However, mutability is as much the solution as it is the problem. It is an important factor in our response to this crisis, providing “resiliency for adaptation”.

Can your clinic team outsmart the PetsApp pack? It's like the veterinary equivalent of The Chase - only on Zoom and without a significant cash prize.

Thom and this week's guest - Adrian, from Emerge Veterinary - dig in to the effect of the pandemic on veterinary leadership, how to resolve a leadership vacuum, and the importance of maintaining a growth mindset.

Join us - Tuesday February 2nd - for a PetsApp evening demo. Text Chat | Video Consults | Digital Payments | Appointment Booking | Campaigns & more!

Join the 1st Big Student Careers Fair built by Veterinary Students for Veterinary Students, with a little help from the team behind the Global Veterinary Careers Summit. Come and see where your veterinary career can take you! February 6th-7th, 2021

Join Bake-Off's Rosie Brandreth-Poynter and the PetsApp pack as we while away the Sunday hours baking up a storm. Family-friendly; time to get stuck in!

Storytelling - a powerful tool for veterinarians. Let Jessica tell you more - and help you build your client's trust and respect!

Thom chats to Dr. Ivan Zakharenkov (CEO, Veterinary Integration Solutions) about burnout - its effect on veterinary teams, who is most affected, and most importantly how organisations can reduce its damaging impact.

Lockdown got you feeling down? Clinic life keeping those stress levels high? It's time to unwind...

Do you know the carbon footprint of your Veterinary Practice? It may be more than you think…

Lewis Martins talks with our CEO, Thom Jenkins about the challenges practices can face when recommending products and services.

What is psychological safety? And how can it be cultivated, nurtured, and maintained in veterinary teams? This session will answer those questions, and more.

Using examples from the most successful practices we’ll share more than twenty ideas you can use to supercharge your Pet Health Plan to create a more profitable, sustainable & fulfilling veterinary practice.

It can be hard to exceed expectations in veterinary medicine. Taking a blood sample? Owners will expect you to get it right-first-time. Running diagnostics? The expectation is that you'll get to the bottom of things. Presented with something broken? Send it back fixed or you'll disappoint. Fortunately, there is a secret to consistently exceeding expectations. Start by setting them.

In 2020, the Internet seems to exist mostly to share content about animals. It’s a rare day that you log onto Facebook without seeing a new lolcat or good doggo. From the Twitter account “We Rate Dogs” to cats dressed as Batman, we are a nation in love with animals. For veterinarians, the Internet presents a ready-made audience and opportunity...