Let clients book at any hour
Clients pick a reason, a vet (or any available vet) and a time on your website or in the PetsApp app, day or night. The booking goes straight onto your schedule and the confirmation email goes out as soon as they book. Across PetsApp practices, about half of online bookings come through the website and half through the app.
Booked at any hour, not on hold.
Every booking lands on your schedule
Availability comes live from your PIMS, so clients only see times you can actually offer, and each booking is written straight onto your PIMS schedule. You decide what can be booked online, with whom and when.
- Choose which appointment types can be booked online, and which people or rooms take each one
- Choose the days and times that are open for online booking
- Every online booking shows whether it came from your website or the app
Rather book them in yourself?
If you’d rather online appointments didn’t go straight onto your schedule, use appointment requests instead: owners share when they’re available, and your team books them in at a time that suits the clinic.
- Owners share the days and times that suit them
- Your team picks the slot and books it in
- Owners get a confirmation once you’ve booked them in
Confirmed by email, reminded before the visit
Clients get a confirmation email as soon as they book, with a button to add the appointment to their calendar. Before the visit, a reminder at the time you choose can ask them to confirm they’re coming.
- Confirmation by email, with Add to calendar
- Attendance reminders by email, SMS or the PetsApp app
- Clients can cancel their appointment in the PetsApp app
Biscuit’s appointment is booked- When
- Tue, March 10, 10:40 AM
- With
- Dr Patel
- Where
- Sackets Harbor Vets
- Reason
- Exam
See which campaigns fill your schedule
If you run Google Tag Manager on your website, every online booking can count as a conversion in Google Analytics 4 and Google Ads, credited to the campaign or visit that brought the pet owner to your site. Setup takes about ten minutes in Tag Manager, with no changes to your website’s code.
- Online bookings as conversions in GA4 and Google Ads
- Set up in Google Tag Manager in about ten minutes, with no code changes
- No personal data shared: only your clinic name and the appointment type