Every client conversation in one inbox
Clients message you from the PetsApp app, by SMS or on WhatsApp, whenever it suits them. Your team answers from one shared inbox when it suits the clinic, not every time the phone rings.
Less admin. More focus. More time to care.
Answer when it suits you, not when the phone rings
Clients send a message whenever they think of it, even after you’ve closed. Your automatic welcome message tells them when you’re open and how soon you’ll reply, and your team works through requests between appointments. Pennard Vets cut their missed calls by 85%.
- App, SMS and WhatsApp in one conversation
- An automatic welcome message with your business hours and reply times
- Requests at any hour, answered when the clinic is ready
Hand over, without starting over
The front desk picks up the first message and hands the conversation to a vet or vet tech when it needs one, with a note so the client is never asked the same thing twice. Everyone can see the pet and owner details, and the whole conversation goes with it.
- Hand a conversation to a colleague or a team in a click
- Internal notes your clients never see
- Pet and owner details beside every thread
No more phone tag
Instead of trading missed calls to give an update, send it. Owners show you the sore paw rather than describe it, and your team sends back recovery photos, videos and PDFs in the same thread. When a photo isn’t enough, switch to a video call.
- Photos, videos and PDFs, sent by owners and your team
- Inpatient and post-op updates owners can see right away
- Video calls from the conversation
Biscuit’s awake after his dental cleaning and taking a nap. He did really well! You can pick him up after 4 p.m.The right answer, every time
Save the replies your team sends every day as template messages, and the care guides you share again and again as template media, like how to brush a dog’s teeth or how to give a cat a pill. Everyone sends the same approved information, and nobody writes it from scratch. For everything else, CoPilot drafts a reply.
- Template messages for everyday requests
- Template media: care videos and PDF guides
- CoPilot drafts the replies templates don’t cover
Sorted before you open it
PetsApp reads each message and tags it by what it’s about, so your team can work through one kind of request at a time. Reports show what clients contact you about most.
- Appointments, prescriptions, billing and insurance
- Filter the inbox by tag
- Tag counts in the Reports section
Easy for pet owners. Built around your working day.
- Average ease rating from pet owners
- 4.6/5
- Pet owners rate how easy each chat was, from 1 to 5
- Of ratings are 4 or 5 out of 5
- 92%
- Of all the ease ratings pet owners give after a chat
- Of chats start outside Monday to Friday, 9 a.m.–6 p.m.
- 44%
- Early mornings, evenings and weekends, in each practice’s local time
| Hour | Share of chats | At the weekend |
|---|---|---|
| 12:00 AM–1:00 AM | <1% | <1% |
| 1:00 AM–2:00 AM | <1% | <1% |
| 2:00 AM–3:00 AM | <1% | <1% |
| 3:00 AM–4:00 AM | <1% | <1% |
| 4:00 AM–5:00 AM | <1% | <1% |
| 5:00 AM–6:00 AM | <1% | <1% |
| 6:00 AM–7:00 AM | 2% | <1% |
| 7:00 AM–8:00 AM | 5% | 1% |
| 8:00 AM–9:00 AM | 9% | 1% |
| 9:00 AM–10:00 AM | 11% | 2% |
| 10:00 AM–11:00 AM | 9% | 2% |
| 11:00 AM–12:00 PM | 8% | 1% |
| 12:00 PM–1:00 PM | 7% | 1% |
| 1:00 PM–2:00 PM | 7% | 1% |
| 2:00 PM–3:00 PM | 6% | 1% |
| 3:00 PM–4:00 PM | 6% | 1% |
| 4:00 PM–5:00 PM | 6% | 1% |
| 5:00 PM–6:00 PM | 5% | 1% |
| 6:00 PM–7:00 PM | 5% | 1% |
| 7:00 PM–8:00 PM | 4% | 1% |
| 8:00 PM–9:00 PM | 3% | 1% |
| 9:00 PM–10:00 PM | 3% | 1% |
| 10:00 PM–11:00 PM | 2% | <1% |
| 11:00 PM–12:00 AM | 1% | <1% |
Source: PetsApp analytics, October 2025 to September 2026, based on a sample of more than 160,000 post-chat ease ratings and more than 860,000 chats started by pet owners in 20 countries and territories.