Moderator
This PetsApp Together session in partnership with SPVS will be led by Dr Becki Maher – Behaviour-science specialist & Vet
Panelists
Dr Vanessa Waite – Owner & Head Vet, The Vet Station
Dr Thom Jenkins – Co-founder & CEO, PetsApp
Justin Phillips – Founder, Practice Made Purrfect
Why You’ll Want to Watch
Pet owners judge their experience long before—and long after—the consult itself. From the moment they Google your clinic to the follow-up text after a tough diagnosis, every step is a chance to delight or disappoint. In this fast-paced webinar, our expert panel will unpack both the high-tech touch points (wellness plans, smart reminders, tap-to-book widgets, real-time chat) and the high-touch nuances (greeting tone, lobby scent, empathetic language) that turn a one-off visit into lifelong loyalty.
5 Educational Take-Aways
Map the Silent Moments: Learn a simple framework to visualise every micro-interaction in the “customer corridor” so you can spot—and fix—friction you hadn’t realised existed.
Tech That Feels Like TLC
See real clinic data on how wellness plans, automated reminders, 24/7 booking, and secure chat reduce no-shows, boost compliance, and free up your team’s time for deeper care.
Deploy Emotional Intelligence on Arrival
Understand how tiny sensory cues—smell, lighting, the way you say a pet’s name—prime the limbic brain and can soothe anxiety even before the consult begins.
Reframing Difficult Conversations
Discover scripting and plan-based pricing tactics that let you discuss chronic pain, obesity, or even end-of-life decisions without clients fixating on cost.
Measure What Matters
Walk away with the key KPIs and step-by-step tips for continuous improvement you can implement the very next day.
__VIEW HERE:https://www.youtube.com/watch?v=C2VMFUxfX9M&t=234s
BOOK YOUR FREE DEMO HERE:__ Petsapp.com/demo
Who Should Watch?
Veterinary owners, Practice Managers & Owners, Nurses & Techs and anyone tasked with client experience/engagement or revenue growth.
Book a discovery call with our William@petsapp.com to findout how PetsApp can help you take back ownership of your client journey.
