A first draft of your reply, ready to check
CoPilot works inside your chat inbox. It reads the conversation so far and drafts a reply for your team to check, redraft or edit, then send. When a client describes symptoms, the draft can include first-aid advice and suggested next steps.
Luna · Tom ReidCat · 6 yrs · via SMS
Hi, Luna’s thrown up twice since this morning. She’s still eating. Should I bring her in?
CoPilot draft
Thanks for letting us know, Tom. As Luna’s still eating, offer her small amounts of water and keep an eye on her today. If she’s sick again, seems quiet or stops eating, call us and we’ll see her today.
Redraft Send
Drafting
Replies drafted from the conversation
CoPilot drafts a reply from what’s been said in the chat so far, whether the client wrote in from the PetsApp app, by SMS or on WhatsApp. Your team starts from a draft instead of a blank box.
- Drafted from the conversation so far
- Works in PetsApp app, SMS and WhatsApp chats
- First-aid advice and next steps in the draft when a client describes symptoms
Hannah Price · BiscuitWhatsApp
Biscuit’s ear drops are ready for pickup. Use them twice a day for 7 days.
Thanks! His ear already looks better. Do I need to keep going for the full week?
CoPilot draft
Great to hear, Hannah. Yes, please keep going twice a day for the full 7 days, even if his ear looks better, so it clears up properly.
Redraft Send
App, SMS and WhatsApp chatsDrafted in the same inbox
Luna · Tom ReidCat · 6 yrs · via SMS
First draftThanks Tom. Keep an eye on Luna and let us know how she does.
Redrafted
Thanks for letting us know, Tom. As Luna’s still eating, offer her small amounts of water and keep an eye on her today. If she’s sick again, seems quiet or stops eating, call us and we’ll see her today.Talk soon, the team at Sackets Harbor Vets
Redraft Send
Edit it yourselfNothing sends until your team does
In control
Your team has the last word
A draft is a starting point. Ask CoPilot to redraft it, change any of the wording yourself, and send it when it’s right. Nothing goes to a client until someone on your team sends it.
- Ask for a redraft
- Edit the draft before you send
- Nothing is sent without your team
How it works
From message to reply in three steps
1ReadA client message lands in the inbox. CoPilot reads the conversation so far.
2DraftIt drafts a reply, with first-aid advice and next steps when a client describes symptoms.
3SendYour team checks the draft, redrafts or edits it, and sends it.
Works with
All features Better together
2-way chatCoPilot drafts in the shared inbox, next to the templates you keep for common replies.Learn more WhatsAppWhatsApp chats land in the same inbox, so CoPilot drafts those replies too.Learn more ScribeScribe is a separate tool for the exam room. It listens during the exam, then writes up the notes when you finish.Learn more
