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WhatsApp, in your PetsApp inbox

Clients can message your practice on WhatsApp, and every conversation lands in your PetsApp inbox alongside app chat and SMS. Photos, documents and replies all stay in the same thread.

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Hannah Price · BiscuitWhatsApp · (201) 555-0123
WhatsApp
Reply on WhatsApp…
In your shared inboxAssigned to Jess Morgan
Photos and documents

Share what’s hard to explain

Clients send a photo of a sore paw instead of describing it over the phone. You send back certificates, invoices and care instructions, and every file stays with the pet.

  • Photos and videos saved to the pet’s record
  • Certificates, invoices and care notes sent as PDFs
  • Every file kept with the conversation
Shared files · Hannah Price5 files
Photos from Hannah
Biscuit · earToday
Biscuit · pawFeb 12
Pepper · eyeJan 3
Vaccination certificate · BiscuitPDF · sent Mar 12
Read
Invoice #10482PDF · sent Mar 12
Delivered
Inbox · Sackets Harbor Vets3 to reply
All 12Mine 4Unassigned 2
Hannah Price · BiscuitBiscuit’s been scratching his ear all weekend
ChatJM
Tom Reid · LunaCan I pay for Luna’s booster shot online?
SMSDP
Priya Shah · CloverThanks, see you on Thursday
WhatsApp+
Welcome message sentPriya Shah · with your business hours and reply times
Auto
Tagged automaticallyHannah Price · Appointments
Shared inbox

Every WhatsApp chat, in front of the whole team

WhatsApp conversations sit in the same shared inbox as app chat and SMS, so anyone on the team can pick one up and reply without leaving PetsApp.

  • WhatsApp, app chat and SMS in one inbox
  • Anyone on the team can pick up a conversation
  • Reply on WhatsApp without leaving PetsApp
How it works

Live on WhatsApp in three steps

1ConnectLink your practice’s WhatsApp Business number to PetsApp.
2ShareLet clients know they can message your practice on WhatsApp.
3ChatMessages, photos and documents arrive in your shared inbox.
Works with

Better together

All features
2-way chatWhatsApp sits in the same shared inbox as SMS and app chat.Learn more Online bookingShare a booking link in the chat, synced to your schedule.Learn more

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