Blog posts
Practical advice for veterinary teams
Articles from PetsApp Together: practical help on client care, efficiency and growing your practice.
Customer Effort Score: Transactional Vs Relational FeedbackWe're a huge believer in the value of Customer Effort Score here at PetsApp. See why it's important to track, as Thom explains its' extraordinary business value.Read more The Ultimate Question - Exploring Net Promoter ScoreTake a deep dive in to what a Net Promoter Score (NPS) is, and what investigating it can mean for your veterinary clinic.Read more 
Better Than Amazon: The Hidden Costs of EverythingAmazon is also known as “The Everything Store” because of its extreme breadth of range. Your veterinary clinic, though, is not an everything store. It’s the exactly-what-your-pet-needs store.Read more Great Veterinary ExpectationsIt can be hard to exceed expectations in veterinary medicine. Taking a blood sample? Owners will expect you to get it right-first-time. Running diagnostics? The expectation is that you'll get to the bottom of things.Read more Tyranny of The Telephone: How to Free Up Non Urgent Call TimeThere's an anti-prioritisation trap in every veterinary clinic. It shortcuts the urgent, important tasks and jumps the queue on the high value, low effort activities. Sound familiar?Read more What a Millennial Pet Owner WantsMillennials are now the largest pet owning demographic, and while Baby Boomers tend to describe veterinary products and services as relatively accessible, the majority of Millennials believe veterinary care to be…Read more 
Do You Know Why Your Clinic Has a Monthly Wellness Plan?Wellness Plan, Pet Health Club, Health Plan, Membership Subscription - whatever you call it, your clinic probably has one. But why?Read more 
Top payment methods for your clinic vet bills: cash, card or app?With COVID-19 restrictions, you need to limit the time customers spend in the clinic. You need to find contactless and remote ways of working. And you need to do it without sacrificing income.Read more Culture at PetsAppIt should go without saying that PetsApp is a company of animal lovers. But what else do we look for in our people? What can you expect if you join the PetsApp pack?Read more Three Rings: The Tyranny of the TelephoneNo matter what you’re doing you’ve got three rings to answer it. Three rings or else the pet on the other end of the phone, who might be bleeding out at exactly this moment for all you know, might not get the care they…Read more Client Communication in a Post Covid-19 WorldJudging by what’s been happening over the past few months, client communications are now going to consist entirely of vets giving video consults, right?Read more Veterinary Telemedicine: A Practitioner's GuideWe should take a moment for collective pause, a collective deep breath-in - to explore the why, the what and, importantly, the how of veterinary telemedicine.Read more Nothing on this topic on this page. Show all topics
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