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What can we learn from thinking about clinics from the end-users perspective - the pet owner - and what does top quality veterinary service look like? Join Thom, and this week's guests (Howard & Kate, from Village Vet) as they discuss how best to offer a sterling customer experience.

Thom and this week's guest - Adrian, from Emerge Veterinary - dig in to the effect of the pandemic on veterinary leadership, how to resolve a leadership vacuum, and the importance of maintaining a growth mindset.

Thom chats to Dr. Ivan Zakharenkov (CEO, Veterinary Integration Solutions) about burnout - its effect on veterinary teams, who is most affected, and most importantly how organisations can reduce its damaging impact.

Lewis Martins talks with our CEO, Thom Jenkins about the challenges practices can face when recommending products and services.

Imposter Syndrome is defined as when an individual doubts their accomplishments and has a persistent, internalised fear of being exposed as a fraud. A common phenomenon among veterinary professionals. In this podcast, Katie shares her journey with us and her insight on how to beat imposter syndrome and get off the treadmill to nowhere!

Thom and Alison discuss how Covid-19 has turned the veterinary profession upside down. Yet lots of the changes we’ve rapidly adopted have brought benefits to clients and practice teams alike. So much so that we should be planning to retain the best bits of these new ways of working in order to further improve the customer experience. The world may have changed, but how clients want their care to feel has not.

Liz and Thom talk about breaking down the health taboos that many working vet team members are living with, and how we as a profession can better support individuals in the workplace.

In December last year, Anna was diagnosed with breast cancer. Luckily, thanks to a poster, she found the lump early. Throughout Anna's treatments she has been working on the idea of putting up a poster in every veterinary practice and vet school changing-room in the UK to remind people to check themselves.

Thom and Hannah discuss how Hannah decided to become a nurse. We look at the challenges of becoming a nurse and explore veterinary leadership. Finally, we discuss how the introduction of PetsApp has increased the job satisfaction for the nursing team and stops the games of phone tag with clients.

Thom and Billa discuss how Billa decided to become a vet. We look at the challenges of being a clinic owner and a veterinarian, and explore the incredibly successful introduction of virtual care at All Pets Vet Care. Finally, we discuss how virtual care is being used as part of preventative health plans.

Thom and Ellie discuss how Ellie decided to become a vet, and her journey to partnership at Castle Vets. We look at the challenges of being a clinic owner and a veterinarian, and explore the incredibly successful introduction of virtual care at Castle Vets. Finally, we discuss how virtual care is particularly relevant to our feline patients

In this, the first episode of OpenRoom Talks, Keyana is joined by Mike Jackson (Partner, the Pets'n'Vets Family) and Thom Jenkins (CEO & Co-Founder, PetsApp).