Blog

As BSAVA PetsApp CEO and Co-founder discussed the 'Theory of Constraints' and knowing your clinic's current (single) bottleneck. So what is the theory of constraints and how is it possible to have only one bottleneck, when we seem to be fighting against much more?

Join Coach & Consultant Katie Ford who will be leading the discussion on AI in veterinary with Director of DCS Digital & VetSocial Scott Bowler.

Built by UK Vet Dr. Thom Jenkins, PetsApp’s driving force is his unwavering belief that the local vet is best placed to look after and serve the needs of any pet. However, often, any increase in patient advocacy comes at the sacrifice of the team. Realising that the power of the appointment needed to shift, he set about creating the app.

Now more than ever amidst ongoing workforce shortages people are your business’ greatest asset. To ensure you continue to attract and retain the best people, employers must change how we interact with our teams.

Last week pack member Naomi led a well received talk on content generation. Utilising your clinic’s social media platforms is key when wanting to up your offline to online game. The number one hack? Realising that absolutely everything is content!

A successful pricing strategy is crucial for any business, learn about Dr James Bigglestone's data-driven strategies...

A common theme this month has been the need for change within veterinary when it comes to how we recruit and retain our veterinary teams. With lots of talk both around how to attract the right candidates as well as how to carve out your own career in veterinary that is bespoke to you.

We all know that in the veterinary industry we are facing a challenging job market. Currently there aren’t enough vets or RVNs to fill the overwhelming demand. In such a crowded arena you have to stand out from the crowd!

With over 20 years experience in recruitment, within veterinary Ella's daily mission is to utilise her wealth of experience to help match candidates to roles that will not only enhance their career paths but also the businesses that onboard them.

Never has the field of veterinary medicine evolved as fast as it was forced to over the past decade. Much like the veterinary industry, the power of Artificial Intelligence (AI) is constantly growing. In today’s blog post, using insights from the pack we discuss 5 tips for veterinary professionals and the people and pets they serve .

SPVS and PetsApp Come Together to Celebrate Women in Veterinary for International Women’s Day Tune in on International Women’s Day. Chairing the session, Ami Sawran will be joined by panelists Angela Jones (Clinical Director, The George Equine Clinic), Kerrie Hedley (COO, XLVets) and Dr. Donita McCants (Founding Vet, Veterinary Concierge Services). Sharing their stories, the panel aims to use their personal experiences to give advice and guidance on best outcomes for individuals in the veterinary community, seeking support and employers wanting to do better.

It’s that age old question; how do we get more, without doing more? But could it be that the greatest hack there is you already have in your arsenal? Mastering pet owner communication through utilising reminders is a great way to get yourself in front of your clients without having to physically place yourself in front of them!

As more and more clinics switch to a hybrid online-to-offline offering to better serve their clients, fear around access, use and even ownership of private data has understandably also increased. As both service providers and service users it is good practice to maintain a high level of vigilance in protecting both your own privacy and the privacy of others. To address these concerns around client data, privacy, and ownership of clinic data the PetsApp pack have come together to create this easy-read article on client data and privacy to give you full clarity around permissions and data ownership.

Given that zip/post code is the number one predictor of the vet a pet owner would choose, are you doing enough to ensure those two visits come back to you?

Moving from transactions to relationships means shifting from a transactional way of doing business, where the primary focus moves from a one-time exchange of goods or services for money, to a more engaged approach, where the goal is to build long-term, mutually beneficial relationships with clients, often through the use of memberships or subscriptions.

Jocelyn is the owner of a practice in regional Australia and the founder of Smooth Operating Vets. In this session she will discuss why we have a veterinary shortage and how to deal with it.

This episode, PetsApp co-founder and CEO Thom Jenkins speaks with Dr. Jessica May on the latest RCVS under care review.

How to use tech to enhance the client bond has become a hot topic in recent years and never more so than within the pet healthcare industry. In a recent webinar with PetsApp, Peter Weinstein the executive director of the Southern California Veterinary Medical Association and a veterinary coach at Simple Solutions for Vets discussed how to use tech to enhance the client bond.

Being a mobile/concierge practitioner is a very niche market, so there are always questions from colleagues and clients about the differences, and the benefits compared to a brick and mortar.

Proudly aided by the PetsApp pack Dr. Donita McCant's veterinary concierge services have been a runaway success. An experienced Veterinarian with a demonstrated history of supporting the veterinary industry, we asked Dr. Donita McCants how using PetsApp as a mobile veterinary practitioner has helped with managing the hybrid, mobile pet care services she offers.

With the RCVS 'Under care' guidance now no longer under review Dr. Jessica May has compiled her top tips for best implementation of the new RCVS under care guidelines, which comes into effect in the second half of this year.

With all of the new “toys” available, sometimes we lose sight of the fact that it isn't the toys but the pet that we should be focusing on. If we look at these new high tech resources as aids to help us provide better care for our patients, they are no longer just tools but a means for pets to live more comfortable and happier lives.

Have you ever considered the relevance of organisational culture in your business? How does having successful organisational culture help me retain staff and my business? What are the do’s and don’ts when creating, maintaining and communicating your culture?

So, how do you feel about remote consulting? In this webinar we will discuss how the whole practice team can make the most out of your video consults.

What do vet clinics have to learn from consumer-obsessed companies - like Netflix - about subscriptions and recurring revenue? How can subscriptions improve both our patients advocacy efforts and patient outcomes but also veterinary team happiness?

Do you run Geriatric Nurse Clinics in your practice? Do you want to start or refresh your current protocols? Beth will take you though why these clinics can benefit your patients, your clients and you, the veterinary nurse! Beth will talk to you about how to communicate before, during and after the clinic and how that can be continued beyond the clinic itself.

Veterinary business exists in a state of chaos. Some aspects are totally out of your control; what time the blocked cat turns up or if a team member goes off sick. However, those things that you can control, you should control.

What is culture in the workplace and why is it important? How does having a successful culture effect your business and the people in it? What are the do’s and don’ts when creating, maintaining and communicating your culture?

Boost your happiness and performance at work & home. It's time to recognise and practise the daily habits that positively impact our lives resulting in better health, performance, and greater happiness.

In this webinar, we’re going to look at the 5 key ingredients for inspirational leadership and some top tips on how you can get started mastering these areas today.