Learning Objectives
- Empathize with the changing expectations of your team
- Apply customer experience methodologies to the employee experience
- Prototype and test at least one employee experience improvement
Session Summary
In this live session, Dr Thom Jenkins will explore tools and frameworks to address why the average veterinary team experience does not live up to the delightful customer experiences they are expected to deliver.
About Dr Thom Jenkins
Dr Thom is Co-founder & CEO of PetsApp, the client engagement platform used by thousands of veterinary team members. He is a qualified vet, having served as Chief Operating Officer of veterinary groups across Europe and Asia.
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