Join Village Vets Formby Directors Kate Higgins and Howard Goatley in conversation with Thom at Somerford Hall. The trio discuss everything from the Theory of Constraints to how continuing to identify your one true bottleneck can help you to consistently improve the overall experience offered by your clinic, and the advocacy it receives in return.
Kate Higgins
With 19+ years experience as a practicing small animal vet, Kate is Owner, Director and Veterinary Surgeon at Village Vets Formby, a multi award winning two-site small animal practice.
Howard Goatley
A self confessed results-driven Director with over 15 years of experience in the veterinary industry. As the Co-director of Village Vets Formby, a leading veterinary clinic in the North West of England, Howard is driven by the need to continuously flex and improve through strategic management and high performance leadership to consistently achieve outstanding team, patient and client care outcomes.
Village Vets Formby
Avid PetsApp users and a firm pack favourite, this small animal practice is on a mission to provide a personal, conscientious and caring service to their local community. In addition to their regular team, they also have visiting specialists in orthopaedics, soft tissue surgery, cardiology and ultrasound imaging allowing them to offer a referral-standard service in the comfort and convenience of their patient’s regular practice.
