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Pet owners judge their experience long before—and long after—the consult itself. From the moment they Google your clinic to the follow-up text after a tough diagnosis, every step is a chance to delight or disappoint. In this fast-paced webinar, our expert panel will unpack both the high-tech touch points (wellness plans, smart reminders, tap-to-book widgets, real-time chat) and the high-touch nuances (greeting tone, lobby scent, empathetic language) that turn a one-off visit into lifelong loyalty.

Together, they dive into the invisible moments that matter most—how emotion, expectation, and communication shape a pet parent’s perception of care. From designing smoother digital touch points to reimagining front desk dynamics, this episode will inspire you to look at your practice with fresh eyes.

Missed billing in veterinary clinics can be a silent revenue leak. Think of the times a busy vet forgets to charge for a dispensed medication, or a diagnostic test gets left off the invoice – each instance seems minor, but collectively they add up. Every unbilled service or product is income left on the table, income that could otherwise fuel staff development, new equipment, or enhanced patient care. Over months and years, these small leaks quietly erode a clinic’s revenue and make it harder to reinvest in what truly matters.

PetsApp has just rolled out a powerful update to its website widget, aimed at helping veterinary clinics reduce missed chats, build stronger client relationships, and boost new registrations. The latest version of the widget now prompts pet owners to share their contact details—such as their name, phone number, or email—before they start a conversation. This small but significant shift marks the end of anonymous chats, giving veterinary teams valuable context from the very first message.

PetsApp AI Scribe uses real-time voice transcription and smart language generation to instantly produce: Professionally structured SOAP notes Clear, client-friendly summaries that avoid jargon Editable templates that learn and adapt based on vet preferences It’s the digital scribe every busy clinic wishes they had—available now, right in PetsApp.

Join Doctors Angela Jones BVSc Cert AVP (EM) MRCVS and Emma Pemberthy MA (Cantab) BVM BVS MRCVS in our latest PetsApp Together webinar in partnership with SPVS. More relevant than ever with the CMA's recently released working paper outlining potential remedies for the UK veterinary sector, with a huge amount of inout and guidance given from the Petscribers team. In 2005, the Competition and Markets Authority (CMA), then the Competition Commission, issued the Supply of Veterinary Medicinal Products Order, enabling pet owners to obtain medicines from alternative suppliers via a written prescription. The result was a sharp rise in online pharmacies.

Following the success of his standout session: [Challenging Assumptions Around AI: What Do 21st Century Clients](https://petsapp.com/blog/challenging-assumptions-around-ai-what-do-21st-century-clients-want), delivered live at SPVS Congress earlier this year, Dr. Thom Jenkins, Cofounder and CEO of PetsApp, returns with Part 2 of his eye-opening look into modern pet owner behaviour and the technologies they've already embraced.

Your website is often the first impression pet owners get. If it’s clunky, outdated or hard to navigate it’s time for a change. Clinics across the globe have transformed their online presence with PetsApp, have a look for yourself 👇 __ [Case Studies](https://petsapp.com/case-studies/how-petsapp-helped-pennard-vets-reduce-missed-calls-by-85percent)__ ✅Sleek, mobile-friendly design = easy access for your local pet owners, from anywhere, on the go! ✅ Faster load times + better User Experience (UX) = better navigation and onboarding of services ✅ Clear calls to action = more bookings, less admin

Let’s face it: in 2025, if your veterinary clinic isn’t building a presence on social, you’re already behind. The most forward-thinking practices are leveraging social platforms not just for promotion, but as an extension of their clinical culture, community presence, and brand identity. Social media isn’t fluff—it’s infrastructure. It’s how the next generation of pet owners chooses their vet, engages with services, and decides who they trust. With that said here are 5 engaging social media ideas for busy veterinary veams that go beyond the basics—designed for teams who want to move fast, think smart, and truly bond with their local pet parent community.

# Utilising AI Correctly Can Help Prevent Burn Out! But what if there was a way to do more, without burning out? What if you could multiply the number of hands you have on deck without hiring a full new team? This week, I discovered that it’s not just possible—it’s already happening. I taught AI to help me rebuild elements of our website. A project I’d been meaning to tick off for months was suddenly done in just a few hours, thanks to a small team of AI agents working under my direction. No more bottlenecks, no more backlogs.Imagine what that could mean for a veterinary receptionist: intelligent assistants handling repetitive admin tasks, triaging messages, scheduling appointments, responding to common queries—so the human on the front line can focus on the truly human moments.

So much depends upon a red wheel barrow glazed with rain water beside the white chickens It’s a short one and asks more questions than it answers really. But, read it again and then answer for me the following question: Who is the red wheelbarrow in your clinic? Take a minute to think about that carefully, honestly - who do you think it is? Well, let me give you a clue as to who I think it most often is…

Read the news and 21st-century expectations have never been more unpredictable. The last two decades have brought unprecedented technological advancements, global shifts, and evolving societal norms. The 2020s, in particular, have been marked by rapid transformations, reshaping industries, consumer behaviours, and everyday interactions. With the veterinary sector no stranger to significant change, and for many the relentless pace of change has left a trail of burn out in its wake. However, the truth is we knew this was coming, for far too long in fact we knew things had to change. PetsApp CEO and CoFounder Dr. Thom Jenkins set out on my mission to keep the local veterinary clinic at the heart of the pet care journey, almost a decade ago. The reality, he understood, even back then was that we’ve had just about all the time we’re going to get. We’ve needed every second of it, no doubt but, this now is the 11th hour. One moment’s more hesitation and it could already be too late. And this is not said for dramatuc effect, instead rather a reminder of our collective constraint as a veterinary community. Perhaps the greatest constraint of all. Time. Time waits for none of us. And that can be intimidating, frustrating, even paralysing. It needn’t be. Constraints can be empowering. Creativity happens best in the presence of constraints.

Building on the foundations established in our Level 1 module, we will now dive deeper into how AI can be leveraged to create more seamless, effective, and engaging client interactions. AI is not about replacing the human element but about enhancing the resources and tools we have to make them work more efficiently for us. The mental load of front of house teams within veterinary has reached an all time high and pet owner demand is not showing any sigh of relenting, on the contrary, with AI tools now publicly available for all, demand is predicted to further rocket. Reception teams need tools to aid them in their juggle struggle of plates to spin. Personal AI Reception assistants can be trained quickly to help with streamlining workflows, and freeing up more of your time for the high-value, relationship-building aspects of veterinary reception, that __only__*text in italic* a human can deliver. From AI-powered appointment scheduling to automated client reminders and intelligent communication tools, this module will explore how machine learning, large language models (LLMs), and AI agents can support veterinary receptionists in their day-to-day roles. Understanding these technologies will ensure that your practice continues to provide exceptional client service and maintains the highest standard of pet care coordination and compliance.

This is the first certificate from the PetsApp Together Academy. Explore the power of AI and how you can use AI features within the PetsApp Red Wheelbarrow tool kit to enhance your services, level up your efficiencies, reduce the mental load and free up more of your time for imprinting your own personal touch to your clinics reception and the people and pets within your trusted care.

Much like post cards and leaflets through letter boxes, paid ads in print and posters in local corner shop windows, your digital endeavours are not so different. Except instead of letterbox fodder you have social media, instead of physical print you can use Search Engine Optimised blog posts and instead of a Filofax and postcard stack you can now utilise a whole host of tools from within one single [Client Relationship Management (CRM) dashboard.](https://petsapp.com/blog/customer-relationship-management-crm-for-veterinary-teams-introducing-your)

Join our latest Together Academy Webinar in partnership with SPVS! In this latest session Katie Ford and Claire Grigson of Vet Empowered dive into what true empowerment looks like, going beyond trends and buzz words to show you how to lead with true authenticity.

Emphasizing the importance of authenticity and building trust with clients through transparent and consistent messaging. She also highlights the role of team collaboration in creating a cohesive marketing strategy that aligns with the clinic's values and goals. This episode offers practical tips and actionable advice for veterinary professionals looking to enhance their marketing efforts and connect more effectively with their client base.

At PetsApp, our unwavering commitment is to act as the best data stewards for veterinary clinics. Unlike others in the industry, we have [resisted the temptation to simply repackage](https://petsapp.com/blog/whatsapp-for-veterinary-teams) platforms like WhatsApp. We believe veterinary clinics and their clients deserve far better. As a trusted, vet-led client communication platform, we remain [steadfast in our vigilance](https://petsapp.com/blog/cyber-essentials-plus-certification) regarding the sharing of client data. Within PetsApp, clinics are always their own data controllers while we act as their data processor. This ensures that the clinic retains full authority and ownership over their data.

Clientrax and PetsApp Join Forces to Revolutionize Veterinary Care with Seamless Integration. PetsApp, the leading client communication and digital payments platform for veterinary clinics, and Clientrax, a trusted practice management software provider, are thrilled to announce their latest integration designed to enhance efficiency, communication, and overall care in the veterinary industry. This collaboration brings together two industry leaders with a shared mission: empowering veterinary professionals to deliver exceptional care while optimizing clinic workflows. By combining Clientrax’s robust practice management capabilities with PetsApp’s intuitive client communication and payment tools, veterinary teams can now provide a more seamless and connected experience for pet owners.

In this session of the PetsApp Together Podcast Claire Cameron RVN and Naomi Oikonomou chat with Drs. Claire Grigson and Katie Ford on how to carve out a true path of empowerment. In this episode learn how to trail blaze, stress free through 2025, boldly and balanced.

We’re thrilled to announce that Dr. Donita McCants, the visionary founder of Veterinary Concierge, will be joining the PetsApp Pack at stand 4837 during this year’s VMX in Orlando! Dr. McCants, renowned for her innovative approach to veterinary care and practice management, will be offering free coaching sessions to delegates from 2 PM to 4 PM on January 26th, 27th, and 28th.

The recent announcement from VitusVet has left many veterinary practices seeking a reliable alternative to maintain seamless operations. With PetsApp emerging as te most comprehensive solution, offering features that cater to the diverse needs of veterinary teams. The transition from VitusVet to PetsApp could not be smoother. This article walks you through the best VitusVet alternative on the market and how to move over to PetsApp. # Why Choose PetsApp as Your VitusVet Alternative? User-Friendly Interface: PetsApp provides an intuitive platform that simplifies appointment scheduling, reminders, vaccine tracking, wellness plans and client communications. Its design ensures an effortless transition for teams accustomed to VitusVet.

Passionate about value authenticity, Vet Empowered is a veterinary-led, personal development and coaching game changer, founded by Katie Ford and Claire Grigson in 2020. We have over 25years' experience in practice, and still continue to work on the ground too. Aligned with the PetsApp Pack 'Together is Better' mantra, VetEmpowered feels very strongly about its Vetmed community's need for genuine, human connection.

Customer Relationship Management, is a widely used business tool for managing interactions and relationships with both existing and potential customers. And you may know some non veterinary specific, very generic offerings such as HubSpot and Salesforce; providing sales and marketing contact management, automations and analytics reporting. And yep, we know we've mentioned words such as 'business', 'customer management' and 'sales', all very dirty words in the vetting space! Very few of us came into veterinary medicine knowing that we wanted to work at this intersection of, businesses and customers and management and sales.

Join Gavin Durston, Director at Thrums Vets and Justin Phillips, Owner of Practice Made Purrfect as they share the secrets behind the success of their Pet Health Plan - The Thrums' Practice Plan.

Pharmacist turned Programmer, pack member Trina Yau discusses the benefits of PetsApp Home Delivery, its cost savings and convenience. In today's fast-paced world, convenience and efficiency are key, especially when it comes to pet healthcare. Its why we see 35% of the 1 million+ PetsApp chats being about ordering a product such as anti parasitics, prescription refill, or prescription pet food. For veterinary clinics and their clients, the introduction of home delivery services through platforms like PetsApp is proving to be a game changer. Not only does it enhance the customer experience, but it also streamlines operations for clinics. In this blog, we'll explore the benefits of PetsApp home delivery, cost Savings and convenience for both pet owners and veterinary teams alike.

Veterinary clinics manage numerous tasks daily: scheduling appointments, maintaining medical records, managing inventory, processing payments, and communicating with clients. Managing these tasks through separate systems can lead to a fragmented workflow. By integrating key software tools, clinics can automate processes, allowing for smoother transitions between tasks. For example, when your practice management system is integrated with your online booking platform, appointment details are automatically updated in real time. This prevents scheduling errors like double bookings and missed appointments. Similarly, integrating your inventory management tool with your treatment records ensures that stock levels are automatically updated after treatments, reducing the need for manual tracking. The result? A more efficient clinic where staff spend less time on admin work and more time delivering excellent care to patients.

The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. The solution? A robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities. Here’s why investing in a good CRM system is essential for veterinary teams aiming to boost client engagement without adding to their workload.

The latest bitesized masterclass session from the PetsApp Together learning academy. With another easy to digest guide from Vet Tech and CSM Jerica Tarquinio. [__REQUEST YOUR FREE GUIDE__](https://share.hsforms.com/1VseDOYLhSySX5E4oLnDEjQ3oryi "FREE CRM GUIDE") The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. Learn why a robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities is essential for veterinary teams aiming to boost client engagement without adding to their workload.

Obesity in both cats and dogs is still a worldwide epidemic despite lots of in depth education available to veterinary teams around prescriptive foods and effective, easy to use food agnostic calculators provided by the Pet Nutrition Alliance with guidelines that have been published by AAHA & WSAVA that outline elements such as the safest rates of loss and protein requirements.