PetsApp Widget Gets Smarter: Contact Capture and Messaging Handoff Now Available Free for All Clinics

PetsApp has just rolled out a powerful update to its website widget, aimed at helping veterinary clinics reduce missed chats, build stronger client relationships, and boost new registrations. The latest version of the widget now prompts pet owners to share their contact details—such as their name, phone number, or email—before they start a conversation. This small but significant shift marks the end of anonymous chats, giving veterinary teams valuable context from the very first message.

But that’s not all. The upgrade also introduces optional SMS and WhatsApp handoff, allowing clinics to continue conversations seamlessly even after a pet owner leaves the website. Whether it’s a quick follow-up or a gentle nudge to book that first appointment, clinics can now maintain momentum and engagement—without needing to invest in additional tools or integrations. Both features are available immediately, and best of all, they’re completely free for all PetsApp clinics.

Why It Matters

This enhancement is especially helpful for clinics looking to attract and convert new clients. Today’s pet owners often browse several clinic websites before committing. With the updated widget, even a short inquiry can turn into a valuable lead, thanks to early contact capture. Clinics can follow up thoughtfully, build trust, and ultimately increase conversion rates—all from a single web chat.

The optional handoff to SMS or WhatsApp extends the clinic's reach beyond the browser window. If a pet owner leaves the site mid-conversation, there’s now a built-in way to keep the conversation going. It’s a smoother experience for pet owners and a smarter acquisition funnel for clinics.

How to Enable the Update

New to PetsApp’s widget? Visit dashboard.petsapp.com/settings/web-widget for step-by-step setup instructions.

Already using the widget? If it’s installed as recommended, the new features should be live already.

Not seeing the update? If you use a CDN (such as Nitro, Cloudflare, or HubSpot CMS), ask your developer or IT team to clear the cache so the latest version loads correctly.

A More Powerful Digital Front Door

These updates turn your clinic’s website from a passive digital brochure into a dynamic, conversation-first channel for client acquisition and care. By capturing contact details early and continuing conversations via trusted messaging platforms, your team saves time, builds stronger relationships, and helps more pets get the care they need—without letting leads slip away.

For more tips on how to make the most of the PetsApp widget, visit https://petsapp.com/demo or speak with your PetsApp Customer Success Manager.