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Pet owners judge their experience long before—and long after—the consult itself. From the moment they Google your clinic to the follow-up text after a tough diagnosis, every step is a chance to delight or disappoint. In this fast-paced webinar, our expert panel will unpack both the high-tech touch points (wellness plans, smart reminders, tap-to-book widgets, real-time chat) and the high-touch nuances (greeting tone, lobby scent, empathetic language) that turn a one-off visit into lifelong loyalty.

Missed billing in veterinary clinics can be a silent revenue leak. Think of the times a busy vet forgets to charge for a dispensed medication, or a diagnostic test gets left off the invoice – each instance seems minor, but collectively they add up. Every unbilled service or product is income left on the table, income that could otherwise fuel staff development, new equipment, or enhanced patient care. Over months and years, these small leaks quietly erode a clinic’s revenue and make it harder to reinvest in what truly matters.

PetsApp AI Scribe uses real-time voice transcription and smart language generation to instantly produce: Professionally structured SOAP notes Clear, client-friendly summaries that avoid jargon Editable templates that learn and adapt based on vet preferences It’s the digital scribe every busy clinic wishes they had—available now, right in PetsApp.

Join Doctors Angela Jones BVSc Cert AVP (EM) MRCVS and Emma Pemberthy MA (Cantab) BVM BVS MRCVS in our latest PetsApp Together webinar in partnership with SPVS. More relevant than ever with the CMA's recently released working paper outlining potential remedies for the UK veterinary sector, with a huge amount of inout and guidance given from the Petscribers team. In 2005, the Competition and Markets Authority (CMA), then the Competition Commission, issued the Supply of Veterinary Medicinal Products Order, enabling pet owners to obtain medicines from alternative suppliers via a written prescription. The result was a sharp rise in online pharmacies.

Your website is often the first impression pet owners get. If it’s clunky, outdated or hard to navigate it’s time for a change. Clinics across the globe have transformed their online presence with PetsApp, have a look for yourself 👇 __ [Case Studies](https://petsapp.com/case-studies/how-petsapp-helped-pennard-vets-reduce-missed-calls-by-85percent)__ ✅Sleek, mobile-friendly design = easy access for your local pet owners, from anywhere, on the go! ✅ Faster load times + better User Experience (UX) = better navigation and onboarding of services ✅ Clear calls to action = more bookings, less admin

# Utilising AI Correctly Can Help Prevent Burn Out! But what if there was a way to do more, without burning out? What if you could multiply the number of hands you have on deck without hiring a full new team? This week, I discovered that it’s not just possible—it’s already happening. I taught AI to help me rebuild elements of our website. A project I’d been meaning to tick off for months was suddenly done in just a few hours, thanks to a small team of AI agents working under my direction. No more bottlenecks, no more backlogs.Imagine what that could mean for a veterinary receptionist: intelligent assistants handling repetitive admin tasks, triaging messages, scheduling appointments, responding to common queries—so the human on the front line can focus on the truly human moments.

So much depends upon a red wheel barrow glazed with rain water beside the white chickens It’s a short one and asks more questions than it answers really. But, read it again and then answer for me the following question: Who is the red wheelbarrow in your clinic? Take a minute to think about that carefully, honestly - who do you think it is? Well, let me give you a clue as to who I think it most often is…

Read the news and 21st-century expectations have never been more unpredictable. The last two decades have brought unprecedented technological advancements, global shifts, and evolving societal norms. The 2020s, in particular, have been marked by rapid transformations, reshaping industries, consumer behaviours, and everyday interactions. With the veterinary sector no stranger to significant change, and for many the relentless pace of change has left a trail of burn out in its wake. However, the truth is we knew this was coming, for far too long in fact we knew things had to change. PetsApp CEO and CoFounder Dr. Thom Jenkins set out on my mission to keep the local veterinary clinic at the heart of the pet care journey, almost a decade ago. The reality, he understood, even back then was that we’ve had just about all the time we’re going to get. We’ve needed every second of it, no doubt but, this now is the 11th hour. One moment’s more hesitation and it could already be too late. And this is not said for dramatuc effect, instead rather a reminder of our collective constraint as a veterinary community. Perhaps the greatest constraint of all. Time. Time waits for none of us. And that can be intimidating, frustrating, even paralysing. It needn’t be. Constraints can be empowering. Creativity happens best in the presence of constraints.

Building on the foundations established in our Level 1 module, we will now dive deeper into how AI can be leveraged to create more seamless, effective, and engaging client interactions. AI is not about replacing the human element but about enhancing the resources and tools we have to make them work more efficiently for us. The mental load of front of house teams within veterinary has reached an all time high and pet owner demand is not showing any sigh of relenting, on the contrary, with AI tools now publicly available for all, demand is predicted to further rocket. Reception teams need tools to aid them in their juggle struggle of plates to spin. Personal AI Reception assistants can be trained quickly to help with streamlining workflows, and freeing up more of your time for the high-value, relationship-building aspects of veterinary reception, that __only__*text in italic* a human can deliver. From AI-powered appointment scheduling to automated client reminders and intelligent communication tools, this module will explore how machine learning, large language models (LLMs), and AI agents can support veterinary receptionists in their day-to-day roles. Understanding these technologies will ensure that your practice continues to provide exceptional client service and maintains the highest standard of pet care coordination and compliance.

This is the first certificate from the PetsApp Together Academy. Explore the power of AI and how you can use AI features within the PetsApp Red Wheelbarrow tool kit to enhance your services, level up your efficiencies, reduce the mental load and free up more of your time for imprinting your own personal touch to your clinics reception and the people and pets within your trusted care.

Much like post cards and leaflets through letter boxes, paid ads in print and posters in local corner shop windows, your digital endeavours are not so different. Except instead of letterbox fodder you have social media, instead of physical print you can use Search Engine Optimised blog posts and instead of a Filofax and postcard stack you can now utilise a whole host of tools from within one single [Client Relationship Management (CRM) dashboard.](https://petsapp.com/blog/customer-relationship-management-crm-for-veterinary-teams-introducing-your)

At PetsApp, our unwavering commitment is to act as the best data stewards for veterinary clinics. Unlike others in the industry, we have [resisted the temptation to simply repackage](https://petsapp.com/blog/whatsapp-for-veterinary-teams) platforms like WhatsApp. We believe veterinary clinics and their clients deserve far better. As a trusted, vet-led client communication platform, we remain [steadfast in our vigilance](https://petsapp.com/blog/cyber-essentials-plus-certification) regarding the sharing of client data. Within PetsApp, clinics are always their own data controllers while we act as their data processor. This ensures that the clinic retains full authority and ownership over their data.

The recent announcement from VitusVet has left many veterinary practices seeking a reliable alternative to maintain seamless operations. With PetsApp emerging as te most comprehensive solution, offering features that cater to the diverse needs of veterinary teams. The transition from VitusVet to PetsApp could not be smoother. This article walks you through the best VitusVet alternative on the market and how to move over to PetsApp. # Why Choose PetsApp as Your VitusVet Alternative? User-Friendly Interface: PetsApp provides an intuitive platform that simplifies appointment scheduling, reminders, vaccine tracking, wellness plans and client communications. Its design ensures an effortless transition for teams accustomed to VitusVet.

Passionate about value authenticity, Vet Empowered is a veterinary-led, personal development and coaching game changer, founded by Katie Ford and Claire Grigson in 2020. We have over 25years' experience in practice, and still continue to work on the ground too. Aligned with the PetsApp Pack 'Together is Better' mantra, VetEmpowered feels very strongly about its Vetmed community's need for genuine, human connection.

Join Gavin Durston, Director at Thrums Vets and Justin Phillips, Owner of Practice Made Purrfect as they share the secrets behind the success of their Pet Health Plan - The Thrums' Practice Plan.

Veterinary clinics manage numerous tasks daily: scheduling appointments, maintaining medical records, managing inventory, processing payments, and communicating with clients. Managing these tasks through separate systems can lead to a fragmented workflow. By integrating key software tools, clinics can automate processes, allowing for smoother transitions between tasks. For example, when your practice management system is integrated with your online booking platform, appointment details are automatically updated in real time. This prevents scheduling errors like double bookings and missed appointments. Similarly, integrating your inventory management tool with your treatment records ensures that stock levels are automatically updated after treatments, reducing the need for manual tracking. The result? A more efficient clinic where staff spend less time on admin work and more time delivering excellent care to patients.

The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. The solution? A robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities. Here’s why investing in a good CRM system is essential for veterinary teams aiming to boost client engagement without adding to their workload.

The latest bitesized masterclass session from the PetsApp Together learning academy. With another easy to digest guide from Vet Tech and CSM Jerica Tarquinio. [__REQUEST YOUR FREE GUIDE__](https://share.hsforms.com/1VseDOYLhSySX5E4oLnDEjQ3oryi "FREE CRM GUIDE") The demand of patient care, administrative tasks, and client communication, can leave many veterinary teams over stretched. Learn why a robust Customer Relationship Management (CRM) system with a powerful reporting dashboard and enhanced campaign capabilities is essential for veterinary teams aiming to boost client engagement without adding to their workload.

Obesity in both cats and dogs is still a worldwide epidemic despite lots of in depth education available to veterinary teams around prescriptive foods and effective, easy to use food agnostic calculators provided by the Pet Nutrition Alliance with guidelines that have been published by AAHA & WSAVA that outline elements such as the safest rates of loss and protein requirements.

Good Veterinary Practice Management Software is essential for improving the efficiency, accuracy, and overall quality of care in a veterinary practice. By automating routine tasks and providing a centralised platform for managing all aspects of the practice, veterinary teams can focus more on patient care and less on administrative burdens. But what's the best veterinary Practice Management Software for your team?

In celebration of PetsApp CoPilot✨ hitting its first birthday, the PetsApp pack have created a FREE to download report of the key findings of our highly successful, human in the loop AI feature. Unveiling transformative insights for Veterinary teams around how to best place new technology within their clinics. Due to be released at the end of July, you can reserve your early copy now.

From panels across VMX and SPVS to RCVS round tables it is more than likely that at varying points over the past 18 months (whether you’ve wanted to or not), you have given some thought to Artificial Intelligence (AI) and its place within veterinary medicine. Regardless of whether your anticipation has been riddled with fear or excitement AI is well and truly here! From streamlining administrative tasks to providing invaluable insights into patient data, and assisting in improving client engagement, used right AI is undoubtedly a game-changer for any veterinary practice.

Last month RCVS announced the recipients of the 2024 RCVS Honours and Awards. The pack are very proud to announce that amongst those highlighthed for the work they have done for the UK veterinary community were PetsApp's very own CEO and cofounder Dr. Thom Jenkins. RCVS President Dr Sue Paterson FRCVS said: “This year we saw a record number of people submit nominations for our suite of awards thanks to a very active social media campaign. This campaign saw a number of previous years’ recipients talking about how important their award was to them, and encouraging members of the professions to recognise veterinary excellence by making nominations, and its success was demonstrably clear. Having so many high-quality nominations meant the Nominations Committee and RCVS Council were left with a difficult decision on who to choose, although it gave us great pride to see so much veterinary excellence on display. All of this year’s winners are the cream of a very large crop and so I congratulate them all for this very significant achievement.”

Data privacy is rightly a paramount concern for veterinary clinics, especially in an era where digital solutions play a central role in practice management. Responsible data stewardship is an important part of our mission to keep the local veterinary clinic at the heart of the pet care journey.

There's a distinct reason why the most successful veterinary clinics use PetsApp. PetsApp is more than just a software platform—it's a catalyst for transformation. By addressing key practice issues and delivering tangible results, PetsApp empowers veterinary clinics to thrive in an ever-evolving landscape, setting new standards of excellence in patient care and client satisfaction. In the dynamic realm of veterinary medicine, clinics face an array of challenges that demand innovative solutions. Understanding this the PetsApp pack have created a highly successful patient advocacy tool kit allowing veterinary teams the ability to offer a comprehensive joined up online to offline service that enhances client engagement and boosts practice revenue, all while better supporting the veterinary team. Here's how PetsApp swiftly resolves five critical practice issues, backed by real results.

Veterinary CRM Software has revolutionized the way in which veterinary teams are able to engage with their clients as well as how pet owners manage the health of their animal companions. Among the options available, Otto Vet and PetsApp stand out as leading contenders. But which one is truly the top dog? In this comprehensive comparison, with the help of the pack we delve into the features, functionality, and user experiences of both platforms and their apps while also incorporating insights from real user reviews.

The new flexible working legislation that came into effect late, last week, in the UK has the potential to significantly reshape the landscape of veterinary by providing teams with greater flexibility. For the veterinary industry specifically, which traditionally involves on-site clinical work and long hours, the new legislation presents both challenges and opportunities. Bringing together the minds of the greater PetsApp Together community we've created a new flexible working legislation guide for veterinary teams.

PetDesk and PetsApp are both popular apps used by veterinary teams world wide. Having similar features and functionalities that cater to varying needs, without all the information in front of you it can be difficult to decide which of the two will best support the needs of your practice. In true Pack spirit and for full transparency we've pulled together a comparison of PetDesk versus PetsApp.

In the fast-paced world of veterinary medicine, it is easy to understand the vital role technology can play in enhancing efficiency, communication, and patient care. But with a plethora of apps popping up all over the place, it's difficult to cut through the noise and see where the true value lies. So, we've saved you the hassle of trying to find time wade through them all. Here in our must humblest of opinions is the pack's top 10 apps for your veterinary team, each one selected for it's true ability to help your streamline your veterinary practice and increase efficiencies as well as both team and client satisfaction. With no further a do here are our top 10 apps for your veterinary team with hacks for streamlining your veterinary practice.

When [calculating lifetime value](https://petsapp.com/blog/how-to-calculate-customer-lifetime-value) per pet, desk duties are often the number one detractor, hampering a veterinary teams ability to advocate for their patients in the ways they'd best like to. PetsApp helps veterinary teams reduce the need to be tied to their front desk and instead maximise those key patient advocacy moments and in return increase their customer lifetime value and loyalty