At a glance
- Almost 300 fewer incoming calls in the first week
- 9 hours of the team’s time freed up
- 1 day gained back for face-to-face interactions
- 100% increase in team satisfaction
Caring for their clients since 2004
Wallace Vets opened their doors in 2004 when Jim Wallace had a view of offering high quality, totally independent veterinary healthcare for all pets at an affordable price. Over the years this ethos has helped them grow into a thriving multisite business across Dundee and Angus.
However, as their business grew so did the number of incoming calls from both potential and existing clients needing anything from a quick enquiry or food order to critical care and emergency prescriptions.
The week before launching PetsApp, Wallace Veterinary Centre was receiving as many as 1,300 calls a week. After only one week of using PetsApp the Wallace team’s incoming calls had dropped below the 1k mark!
The result?
9 hours of the team’s time free’d up. 9 hours that no longer needed to be dedicated to triaging phone lines and instead could be better placed on face-to-face interactions and messaging in between.
“From a sales perspective, both of these weeks were near identical, which makes the above information even more impressive.”
- Graham Duff, Operations Manager, Wallace Vets
