Bradley Fehler·17 February 2022
2-way SMS allows you to communicate with all your clients via PetsApp - whether they're signed up to PetsApp or not. No matter what platform or device they are using, with PetsApp you can be everywhere your clients are.
We now integrate with all major PIMS and our integrations are growing daily. Pet owners can now receive reminders pulled from your system or book appointments into their calendar. Based on rules you define!
Now you can hand-off a chat to a team member best placed to deal with the case. You can do this instantly or to a scheduled suited to their availability.
We've heard that a lot of people have to share or retype very similar messages, over and over again. We're big fans of efficiency at PetsApp, and want to make sure that you can be as efficient as possible too. So now, you can create "template messages" which you can easily use and reuse when chatting to clients.