Loyalty Plans: A Guide to Doing Them Right

Loyalty Plans

Learn how to foster customer loyalty, increase customer satisfaction, and drive repeat business through offering a fully tailorable loyalty program that allows your customers to earn points with each qualified transaction they make within your practice.

Key learning objectives:

🔦 Learn how to become a 'Loyalty Leader': This guided session will show you how to effectively generate recurring revenue whilst also boosting client satisfaction.

📈 Boost Profits: Harvard Business Review's recent report on research conducted by Frederick F. Reichheld highlighted how the use of loyalty plans across multiple industries has seen businesses boost profits by almost 100% through simply retaining just 5% more of their customers by using loyalty plans.

Top hacks for retaining clients: Keep clients bonded to your clinic and stop them from 'shopping around' by learning how to launch your tailored loyalty plans right!

Meet the speakers

Dr. Thom Jenkins


Qualified vet and CEO of PetsApp, Thom has run veterinary clinic groups internationally, sat on the board of and been an advisor to companies both within and outside of the veterinary sector. Proud of the work the PetsApp pack have done in alleviating the load on veterinary teams facilitating business growth, while improving the care received by pets and their owners. Thom is passionate about empowering veterinary teams to maintain their rightful position at the heart of the pet care journey.

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