From Chaos to Control: The ultimate guide to organising your veterinary business 🌪

Veterinary business exists in a state of chaos. Some aspects are totally out of your control; what time the blocked cat turns up or if a team member goes off sick. However, those things that you can control, you should control. We’ll look at simple methods you can use to gain control of your business such as systems, processes, checklists and training. This approach will help to create a consistent client experience, improve patient outcomes and improve your team member satisfaction. The road from chaos to control is paved with operational systems and efficiency.

Key learning objectives:

🕹 Learn what areas of your business you should be taking under control

📝 Learn how systems, processes and checklists can create a more effective, efficient and profitable veterinary business

🪛 Learn how simple training tools can be harnessed to ensure your team are working consistently to your processes.

Meet Peter and Laura 🐶🐱

Peter Weinstein DVM MBA, PAW Consulting

Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader. He has been involved with virtually all aspects of veterinary practice from a 15 year old kennel kid to a hospital owner. Organised veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the EMyth Veterinarian - Why Most Veterinary Practices Don’t Work and What to Do About It. Currently, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free thinking change agent and disruptor who, because he has a daughter in veterinary school, is working for an even better veterinary profession in the future.

Laura Shaw, Training-Progress

After graduating from Bristol Vet School in 2000, Laura worked mainly in small animal practice in the UK and New Zealand. 

A wealth of experience in a variety of practices and a nurse management role, inspired many of the solutions which she contributed to Training-Progress when she joined in 2016 as development consultant.

Laura regularly volunteers with StreetVet which she finds hugely rewarding.  Outside of veterinary, Laura loves to force her 2 daughters on dog walks with her Irish terrier, Hobb, and is an aspiring painter and print maker.