6 Tips for Helping Ease the Administrative Burden of the Latest CMA Remedies

Veterinary professionals have always prioritised transparency, trust, and the wellbeing of their clients and patients. However, the latest CMA remedies have introduced additional layers of documentation and communication that will inevitably add to the daily administrative workload.

At PetsApp, we believe vets deserve tools that make compliance easier - without adding extra pressure. With that in mind, the pack has put together their 6 top tips for helping to ease the administrative burden of the latest CMA remedies. This guide has been designed to give you quick time saving hacks, to reduce stress, and support seamless client communication - all achievable through PetsApp or your existing Practice Management System (PMS).

1. Simplify Client Onboarding with Welcome Messages

Top of the list is a quick and easy tweak. Creating clarity from day one helps build client confidence and saves valuable time. With PetsApp Welcome Messages, you can automatically share opening hours, out-of-hours services, and essential contact details. This ensures every pet owner receives accurate, consistent information, without your team needing to repeat it manually.

2. CoPilot

PetsApp’s very own CoPilot can now be customized to automatically generate client messages that take into account the nuance of your business and clients. Designed by the PetsApp pack to empower veterinary clinics with the ability to shape their own AI voice by letting them customize their Copilot’s prompt. PetsApp Copilot was the first veterinary client communication AI tool, allowing veterinary teams to quickly draft responses to pet owner messages. Now clinics can tailor the tone, guidance, and context of the drafted message to match their unique way of communicating with pet owners.

3. Highlight Value Through Itemised Billing

Vets have always worked hard to be transparent about the services they offer, but something our community is often not very good at is communicating the levels of work that go into the support, services and care that they tirelessly administer to their patients and their patient’s families . Itemised billing is one of the proposed CMA remedies; with the intent to make things even clearer, when it comes to showing clients exactly what’s included in their pet’s care. With PetsApp, you can generate detailed invoices and consult summaries, while easily referencing financial aids such as Wellness Plans to demonstrate just how much preventive care helps clients save over time.

4. Use the Free PetsApp Scribe Consult Companion

PetsApp’s Consult Companion helps teams feel confident they’ve covered every key point during consultations. This free feature provides a duty-of-care checklist, supporting both client understanding and professional reassurance - for Confidence and Consistency without interrupting your natural flow.

5. Professional, Client-Friendly Documentation

Clear consultation summaries protect both the veterinary professional and the client relationship. With PetsApp Scribe, your notes can be shared in plain language, helping pet owners understand what was discussed while keeping a complete professional record for future reference.

6. Connect Your Systems for Seamless Efficiency

Integrating PetsApp with your PMS keeps your communications, invoices, and updates consistent across platforms — reducing duplication, errors, and admin time.

By incorporating these 6 simple but practical tools, veterinary teams, like yours can easily stay focused on what matters most - providing exceptional care; while easing the administrative burden of the latest CMA remedies through smarter, more connected workflows. Keeping local vets, where they belong, at the heart of the petcare journey.